It's the process
Since then, we've all read about the various, often high-profile approaches to quality, including the current Six Sigma approaches, which some say have outlived their usefulness.
Yet, according to the Fast Company article No Satisfaction at Toyota that Matt Minahan posted on the odnet mailing list today, Toyota seems to be making quiet, successful progress without much fanfare. It's as if they understand the power of compound interest (or compound process improvement), to borrow a phrase from the financial investment world. They don't seem to focus on Six Sigma or any of the other approaches; they just quietly and continuously improve the way they work.
I'm curious in your reaction. Do you see that culture in your organization? If so, I'd be interested in hearing more about it. If not, why not?