Monday, February 19, 2007

Improving business, and a Management f-Laws discount reminder just published
"Anti-guru of joined-up management," an interview with Russ Ackoff. One section, in particular, caught my eye:

The idea that you can improve a business by focusing on just part of it is plain wrong, Ackoff says. In fact, it's more serious than that: attempted "improvements" can actually make everything else worse.

"There is futility in doing things in isolation," he says. "You can actually destroy a system by improving just a part of it.

One of these days, I may describe here what I view as one of my biggest successes—and simultaneously a failure—and explain what I would do today if faced with the same situation. Suffice it to say that it was an excellent improvement of one part of a system that, unfortunately, didn't have much of an effect on the overall business. A better way, as I see it today, would have involved more of a systems approach.

That Telegraph interview also serves as a reminder that readers of Making Sense With Facilitated Systems can receive a discount on their purchase of Ackoff's, Herbert Addison's, and Sally Bibb's new book, Management f-Laws.

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