Tom Peters' suggestion on ISO 9000 and Six Sigma
I've said in the past that I don't always agree with what Tom says, but he does almost always make me think. To what thoughts does this lead you?
Bill Harris founded Facilitated Systems in 1999 to help people by helping the organizations in which they spend so much of their time. He uses a number of approaches to help them make sense of the puzzles and problems organizations face.