What he said
- Take the time to think.
- Patterns, not individual datapoints (problems), are key.
- If you want to change an event (fix a problem), you have to change the process (structure) that created the pattern of which the event is a part.
As some might say, it's all about context. Others might suggest it's about getting leverage.
If you're facing a challenge in your organization, are you looking at an individual event, or is there a pattern? What's the structure (process) that created that pattern? What can you do to change the structure so that the pattern changes in a way you want? Would you like to talk about it?